F.A.Q.S

Delivery

Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via the most convenient delivery method for your area. Some delivery systems will allow online tracking others will have no tracking available. All deliveries require a signature, if the delivery driver arrives to find nobody to sign for the package, a note will be left with a phone number where you can arrange for pickup of the parcel.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Cancellations & Returns

Any claims for shortages, damaged goods or incorrect supplied goods must be notified within 3 days of receipt by email, fax or post receipt of which must be acknowledged by us. No responsibility will be accepted after 3 days. If an item has been incorrectly supplied, received damaged or is faulty then follow the Returns Procedures as follows:

• Contact us within 3 days of receipt as above
• We will work out if the product needs to be returned to us or to the manufacturer
• We will advise whether we will arrange collection or have you return the goods
• In either case the cost of returning the goods will be paid by us

Refunds/Returns/Replacements

To apply for a refund, a return, or a replacement, you must contact us and in writing set out:

• Your contact details
• The history of the transaction
• Proof of the purchase for which you now seek a return, refund or exchange
• The reasons that you want a return, a refund, or a replacement; and
• Any other information or materials we ask for that we believe is relevant to our decision

If we accept your reasons for a refund/return/replacement, you must deliver to us, at your expense, any products that were purchased. We will not issue your refund/return/replacement without receiving any outstanding monies/products.

Shipping and Handling

SHIPPING and HANDLING

Shipping and Handling costs begin at $12.50 inc GST and increase depending on the weight and dimensions of the order, they also depend on what state you are as we use a variety of different methods to get the product to you. Including Australia Post and various couriers/delivery companies. We always attempt to have the products delivered to your door, but in the case of some remote areas, this is not always possible.

The procedure from Australia Post and Courier/Delivery companies is to attempt to deliver the products once. If you or someone you nominate is not at the address a card with Australia Post or Courier/Delivery companies details will be left at the site. You will then need to contact Australia Post or Courier/Delivery company for further delivery details.

The shopping cart always updates and displays the cost of delivery to your door. If you have any queries please don't hesitate to contact us.

Shipping Time

SHIPPING TIME

We normally dispatch the goods within 2 working days. Most deliveries are complete within 2 working days of our dispatch. So the usual waiting time is no more than 4 working days from your order until you receive the goods.

We do not ship goods on weekends or public holidays. Different states have different days for public holidays, so please take that into account. Industrial action and any other force majeure can also affect the time of delivery. Sometimes if we have run out of stock the delivery time can be delayed. In such cases we will contact you and let you know the amount of delay and give you the option of refunding your money.

Where Do We Deliver

WHERE DO WE DELIVER

We have successfully delivered products to all States of Australia:

• Australian Capital Territory (ACT)
• Queensland (QLD)
• New South Wales (NSW)
• Northern Territory (NT)
• South Australia (SA)
• Tasmania (TAS)
• Victoria (VIC)
• Western Australia (WA)

We have delivered to remote corners of outback Australia, large country towns and major metropolitan areas.

New Zealand Deliveries

Lately we have been asked by quite a few customers from New Zealand if we could deliver, and we have been able to. Not all of our range can be sent internationally, but some definitely can be. We do a separate invoice for the New Zealand clients. There is a slight increase in freight costs, and an additional waiting period for delivery, as we use freight companies, we cannot ship to New Zealand Post Boxes. Some of our range can also be shipped to other countries, it depends on the range and the country, if you like our range just send us a message we will let you know if we can ship them at a reasonable rate.

United States of America & United Kingdom

We have also successfully delivered to the United States of America and the United Kingdom, not all of our range can be shipped internationally, but we maybe able to help if you like something in our range. Just message us and we will endeavour to help you.